Shopify sales must be queried in UTC time, unless you use our summary order feature. Almost all customers are set-up to query orders in their local time zone, which causes the same sales to reexport. This timezone setting also causes a sync or pairing failure for some users. Our developer will publish a change on Tuesday to address the issue.
Posted Sep 08, 2019 - 15:46 EDT
This incident affected: Connex for QuickBooks - Desktop Users and Connex for QuickBooks - QuickBooks Online Users.