All Systems Operational

About This Site

Welcome to the Connex Status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. Subscribe to get email notifications whenever we create, updates or resolves an incident.

As always, if you are experiencing any issues with Connex, don't hesitate to get in touch with us by submitting a ticket at our help center: https://help.syncwithconnex.com/. We'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Connex Store ? Operational
90 days ago
100.0 % uptime
Today
Connex for QuickBooks Online ? Operational
90 days ago
99.98 % uptime
Today
Connex for QuickBooks Desktop ? Operational
90 days ago
100.0 % uptime
Today
Connex Help Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019
URL Change for Help Center
Resolved - help.jmawebtechnologies should redirect to help.syncwithconnex tomorrow.
Sep 17, 17:55 EDT
Investigating - The help center will change from help.jmawebtechnologies.com to help.syncwithconnex.com. The help.jmawebtechnologies will redirect users to help.syncwithconnex. The help site will be offline briefly today. You can respond to an existing ticket, if you need to reach us.
Sep 17, 11:43 EDT
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Amazon Europe Sales Fail to Sync
Resolved - Amazon Europe sales fail to sync, since 9/3/2019, due to a coding update. Our developer will publish a change on Thursday to resolve the issue.
Sep 11, 07:51 EDT
Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019
Sync Delay
Resolved - This incident has been resolved.
Sep 8, 20:25 EDT
Update - We are continuing to monitor for any further issues.
Sep 8, 17:19 EDT
Monitoring - Some syncs fail to happen within two hours for QuickBooks Online users. We have implemented a change and we are monitoring the situation.
Sep 8, 17:19 EDT
WooCommerce Bundled Item Support
Resolved - If you sold bundled items with WooCommerce, this could cause a sync failure. If you have 20 sales and one contains a bundled item, then you would see no orders in QuickBooks, order previewer, or log. Our developer will publish a change on Monday to address the issue.
Sep 8, 15:49 EDT
Amazon Incorrect Order Dates
Resolved - Amazon sends orders to Connex in UTC time. A coding issue set the hours ahead by four, which caused some late night sales to show tomorrow's date. Our developer will publish a change on Tuesday to address the issue.
Sep 8, 15:47 EDT
Shopify Duplicate Sales and Pairing Failure
Resolved - Shopify sales must be queried in UTC time, unless you use our summary order feature. Almost all customers are set-up to query orders in their local time zone, which causes the same sales to reexport. This timezone setting also causes a sync or pairing failure for some users. Our developer will publish a change on Tuesday to address the issue.
Sep 8, 15:46 EDT
Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Connex fails to save store name, list of order numbers, list of PO numbers
Resolved - We will publish a change on Friday to address the issue.
Sep 5, 15:44 EDT
Shopify fulfillment
Resolved - Should work by Friday.
Sep 5, 14:51 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 5, 09:05 EDT
Investigating - Connex fails to update Shopify sales with fulfillment information from QuickBooks, due to a recent Shopify update.
Sep 5, 08:36 EDT
Can't sync orders from QuickBooks to Shopify
Resolved - Shopfiy made a change to the order fulfillment status field. A change is on its way tomorrow for desktop users.
Sep 5, 09:06 EDT
Web Store parent all new customers
Resolved - If the customer is missing, then Connex creates a new customer with a parent customer of web store. Customers appear as Web Store:Joe Example.
Sep 5, 08:35 EDT
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